Your Privacy Matters: At Tritonium, we're committed to protecting your privacy and being transparent about how we handle your data. This policy explains our practices in plain language.
1. Information We Collect
Information You Provide
- Account Information: Name, email, company name when you sign up
- Payment Information: Processed securely through Stripe (we don't store card details)
- App Information: App names and IDs you choose to analyze
- Communications: Support tickets, feedback, and email correspondence
Information We Collect Automatically
- Usage Data: Features used, analysis frequency, dashboard interactions
- Technical Data: IP address, browser type, device information
- Cookies: Essential cookies for authentication and preferences
- Analytics: Aggregated usage patterns to improve our service
2. How We Use Your Information
We use your information to:
- Provide and improve our review analysis service
- Process payments and manage subscriptions
- Send important service updates and notifications
- Respond to support requests and feedback
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Information Sharing
We do NOT sell your personal information. We share information only in these limited circumstances:
Service Providers
- Payment Processing: Stripe for secure payment handling
- Infrastructure: AWS for hosting and data storage
- Analytics: Google Analytics for usage insights (anonymized)
- Email: SendGrid for transactional emails
Legal Requirements
We may disclose information if required by law, court order, or to protect rights and safety.
Business Transfers
In case of merger or acquisition, your information may transfer to the new entity with continued protection.
4. Data Security
We implement industry-standard security measures:
- 256-bit SSL encryption for all data transmission
- Encrypted storage for sensitive information
- Regular security audits and updates
- Limited access controls for employees
- Secure API authentication tokens
5. Your Rights and Choices
You Can:
- Access: Request a copy of your personal data
- Update: Correct inaccurate information
- Delete: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict: Limit how we process your information
How to Exercise Your Rights
Contact us at privacy@tritonium.com with your request. We'll respond within 30 days.
6. Data Retention
- Active Accounts: We retain data while your account is active
- After Cancellation: Basic account data retained for 90 days for reactivation
- Analytics Data: Aggregated and anonymized after 12 months
- Legal Requirements: Some data retained longer if legally required
7. Cookies and Tracking
Essential Cookies
- Authentication and session management
- Security and fraud prevention
- User preferences and settings
Analytics Cookies
- Understanding usage patterns
- Improving service performance
- A/B testing for features
You can control cookies through your browser settings, but some features may not work properly.
8. Children's Privacy
Our Service is not directed to children under 16. We don't knowingly collect data from children. If you believe we've collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes:
- We'll update the "Last Updated" date
- We'll notify you via email or in-app notification
- We'll provide at least 30 days notice for material changes
10. California Privacy Rights (CCPA)
If you're a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information we collect and how it's used
- Right to request deletion of personal information
- Right to opt out of the sale of personal information (we don't sell your information)
- Right to non-discrimination for exercising your privacy rights
11. European Privacy Rights (GDPR)
If you're located in the European Economic Area, you have rights under the General Data Protection Regulation:
- Lawful basis for processing (legitimate business interests, contract performance, consent)
- Right to withdraw consent where applicable
- Right to lodge a complaint with supervisory authorities
- Data protection officer contact for privacy concerns
Privacy Questions?
If you have questions about this privacy policy or want to exercise your rights, contact us:
Email: privacy@tritonium.com
Data Protection Officer: dpo@tritonium.com
We respect your privacy. Your data is your business asset, and we're committed to protecting it while providing you with powerful insights to grow your app.