Terms of Service

1. Acceptance of Terms

By accessing or using Tritonium ("Service"), operated by Tritonium, Inc. ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms.

2. Description of Service

Tritonium provides AI-powered analysis of app store reviews and ratings to help developers and businesses:

• Analyze sentiment and trends in user feedback
• Identify critical issues and opportunities
• Monitor competitor performance
• Generate actionable insights from review data
• Receive alerts for significant changes in user sentiment

3. User Accounts

Account Creation

• You must provide accurate, complete information when creating an account
• You are responsible for maintaining account security and confidentiality
• You must be at least 16 years old to use our Service
• You may not create accounts on behalf of others without permission

Account Responsibilities

• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized access
• You may not share account credentials with others
• You may not use automated tools to create accounts

4. Acceptable Use

You may use our Service to:

• Analyze reviews for apps you own or have permission to analyze
• Generate insights for legitimate business purposes
• Monitor public app store data within our platform
• Export data for your own use in accordance with these Terms

5. Data and Privacy

Data Sources

Our Service analyzes publicly available app store review data. We do not access private user information beyond what is publicly visible on app stores.

Your Data

• You retain ownership of data you input into our Service
• We may use aggregated, anonymized data to improve our Service
• We will not sell your specific business data to third parties
• See our Privacy Policy for detailed information handling practices

Data Processing

• We use AI and machine learning to analyze review content
• Processing may involve third-party AI services (AWS, Google Cloud)
• We implement security measures to protect data during processing

6. Fees and Payment

Subscription Plans

• Service fees are based on your selected subscription plan
• All fees are in USD unless otherwise stated
• Prices may change with 30 days notice
• Subscriptions auto-renew unless cancelled

Billing

• Billing occurs at the beginning of each subscription period
• We accept major credit cards and payment methods
• Failed payments may result in service suspension
• No refunds for partial months or unused features

7. Intellectual Property

Our Property

• All Service content, features, and functionality are owned by Tritonium
• Our trademarks, logos, and branding are protected
• You may not copy, modify, or distribute our proprietary content
• AI algorithms and models remain our exclusive property

Your Content

• You retain rights to content you upload to the Service
• You grant us license to use your content to provide the Service
• You warrant that you have rights to any content you submit
• We may use aggregated insights to improve our Service

8. API Usage

If you access our Service via API:

• You must comply with our API documentation and rate limits
• API keys are confidential and must not be shared
• We may throttle or suspend API access for excessive use
• API availability is not guaranteed and may change

9. Limitation of Liability

AI and Data Accuracy

• AI analysis is provided for informational purposes
• Results may contain errors or inaccuracies
• You should verify important insights independently
• We do not guarantee specific business outcomes

10. Indemnification

You agree to indemnify and hold harmless Tritonium from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your infringement of third-party rights
• Your data or content submitted to the Service

11. Termination

Termination by You

• Cancel your subscription at any time through your account
• Service continues until the end of your billing period
• You may export your data before termination

Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Fail to pay required fees
• Engage in fraudulent or harmful activities
• Pose a security risk to our Service

Effect of Termination

• Access to the Service ends immediately upon termination
• We may delete your data after 30 days
• Outstanding fees remain due
• Provisions that should survive termination remain in effect

12. Dispute Resolution

Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles.

Dispute Process

1. Direct Resolution: Contact us first to resolve disputes informally
2. Mediation: If informal resolution fails, we may attempt mediation
3. Arbitration: Binding arbitration for disputes over $10,000
4. Small Claims: Small claims court for disputes under $10,000

13. General Provisions

Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Tritonium.

Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

Assignment

We may assign these Terms. You may not assign your rights without our written consent.

14. Contact Information

For questions about these Terms, contact us: