What is Tritonium?
Tritonium is an AI-powered app review intelligence platform that helps mobile teams predict ratings, detect issues, and respond at scale.
General
Who is Tritonium for?
Tritonium is designed for B2C mobile app teams: product managers, customer support, and engineering teams who want to stay ahead of user feedback.
Which app stores do you support?
App Store and Google Play are live today. Steam, Amazon Appstore, Samsung Galaxy Store, Tencent MyApp, and additional stores are roadmap connectors.
What languages are supported?
Tritonium supports multilingual review workflows with automatic language detection, translation, and sentiment analysis for the locales currently enabled in the product.
Pricing & billing
How much does Tritonium cost?
We use simple per-app pricing at $19.99/app/month. Additional team members are $9.99/month each.
Is there a free trial?
Yes. Your subscription starts with a 7-day free trial with full platform access. You add a card when you sign up, and it isn't charged until the trial ends. Cancel anytime before then.
Can I cancel anytime?
Yes, you can cancel your subscription at any time. No long-term contracts or cancellation fees.
Do you offer volume or enterprise pricing?
Not today. There's no separate enterprise plan: every workspace is on the same per-app plan, so you pay only for the apps and team members you add. If you manage many apps or need specific contract terms, email support@tritonium.com and we'll talk it through.
Features
How accurate are your rating predictions?
Each forecast shows a likely range and a confidence score. Accuracy depends on how much review history an app has and how consistent it is.
How quickly are reviews processed?
Tritonium syncs each app's new reviews once a day by default. On a paid plan you can set up to four sync times a day, and you can choose Sync now at any time. AI analysis starts after each sync and runs in the background, and larger batches take longer.
How does the AI reply generation work?
Tritonium drafts each reply from the review itself and your app's details, in the reviewer's language. A draft never invents contact details: it can mention only your workspace support email, if you've added one, or an address the reviewer wrote in their review. You can also start from a saved reply template. Your team edits and approves every reply before it's published.
Integrations
What integrations are available?
Live integrations: Slack, Linear, Discord, and custom webhooks. Jira Cloud is coming soon. Asana, Zendesk, and additional destinations are roadmap integrations. Sending to Microsoft Teams is not available yet.
How long does integration setup take?
Most integrations can be set up in minutes through our dashboard with OAuth or API key authentication.
Security & privacy
How is my data protected?
We use AES-256 encryption at rest and TLS 1.2 or later in transit, and follow security best practices.
Are you SOC 2 compliant?
Tritonium does not have a completed SOC 2 report today. Our Security page describes how we protect your data, and you can email support@tritonium.com with any security question.
Can I control who has access?
Yes, we offer role-based access control (owner, admin, and member roles) with enforced multi-factor authentication for every user.
Support
How do I get help?
Browse the help articles on our support page, ask the support chat, or email support@tritonium.com.
Do you provide onboarding help?
Yes. Workspace owners and admins get a setup checklist in the dashboard that walks them through connecting the first app, the first review sync and the first alert. If you get stuck, use the support chat or email support@tritonium.com.
Still have questions?
Our team is here to help. Search the help articles, ask the support chat, or email support@tritonium.com.