What we commit to

Service availability is monitored continuously with incident response and post-incident reporting.
Priority support targets business-day responses unless a signed order form states otherwise.
Multi-tenant isolation, rolling deploys, and automated failover regions.

No completed SOC 2 certification is claimed; ask which security evidence is currently verified and available.
Enforced multi-factor authentication (MFA) and scoped API keys.
VPC-isolated infrastructure with encryption at rest and in transit.

You own reviews, replies, analytics, and derived insights, forever.
Full export via API or CSV/JSON at any point with no fees.
Deletion requests are handled by our team; scope, timing, backup handling, and available completion records are confirmed per request.

Usage metering across ingestion, automations, and replies with transparent dashboards.
One per-app plan: monthly billing, or annual billing at 10% off. Regional pricing is shown at checkout.
Add or remove apps and team members at any time; changes apply right away and are prorated on your next invoice.

Enterprise protections

Support windows: Business-day support with incident escalation paths for production-impacting issues.
Change management: 60-day notice for GA API changes and breaking schema updates.
Data ownership: You own reviews, replies, and derived analytics forever. No license traps.
Contract flexibility: Monthly or annual billing is self-serve. Non-standard terms need a written agreement. Send your paper or request ours.
Credits & refunds: Credits or refunds are handled through the applicable order form or written agreement.
Onboarding: Self-serve for every workspace: an in-dashboard setup checklist, the help centre, and email support.

Security anomaly detected through available monitoring signals.
Slack + email notification with severity grading as soon as practical.
Hourly updates with IOC summaries, mitigations, and customer impact.
Regulator + customer notice finalized according to legal and contractual obligations.
Post-incident report delivered with remediation commitments.

Legal & contracts

Custom riders, MSAs, or non-standard terms: send your paper or request ours.

legal@tritonium.com
Security & privacy

Security-evidence requests, questionnaire status, or privacy inquiries.

security@tritonium.com
Data protection

DPA execution, SCC questions, and residency requirements.

privacy@tritonium.com